I could have given 10 over 10 review, but the issue was with the house keeping."
I could have given 10 over 10 review, but the issue was with the house keeping. there was no coffee, sugar and bathing gel. on the day I was due to check out on Sunday 30th July 2023, the house keeper was knocking at 10am requesting me to leave, when the check out time was 12 noon. The house keeper was not good, so unprofessional and unkind and very unhelpful. I had a bad experience with the House keeper
Great hotel but small areas to improve"
Generally the hotel was really great, good decor and clean. The only issues I had were, while I was taking a shower I realised my shower gel dispenser had not been refilled. So it was quite frustrating to have to get out mid-shower to switch with the hand-wash dispenser, to finish my shower. This housekeeping item was quite poor, as this should be checked as a daily item to refill, especially between guests. I also had an issue with the shower cell leaking water into the toilet area and had to get a room change to amend it. Staff handled this situation decently.
Very good hotel"
Great choice if you need a hotel in Dortmund.
Hotel was very centrally located. Rooms were clean. Breakfast was pleasant. Would stay here again Staff always on hand
Our stay was super good, my entire family loved to stay in the hotel, I fully recommend anybody to go and have the same if not better experience......
Made to feel welcome from the minute we checked in"
Nothing is too much trouble, no question treated with disdain, no request too much - the staff here are incredible. Add to this a contemporary but elegant hotel and fittings, comfortable rooms and beds, amazing en-suite and close proximity to where we wanted to visit and I just could not fault it. It was unfortunate that my wife developed tooth ache which prevented us from using the breakfast/restaurant facilities - but, another time. I do wish I had thought to note the names of the evening staff that were exceptionally helpful, but one was a trainee - they clearly train them very well. A most enjoyable stay - thank you Leonardo Hotel
Excellent stay. Will be back next time I’m in the area"
Apart from a warm room, which was solved by opening a window, I had a great stay. The restaurant menu wasn’t the biggest but the food was very good. The breakfast bar was one of the best I had in a long time.
Excellent, professional and friendly service and staff"
Excellent decision, clean and safe hotel; the staff is highly professional and supportive. The variety in the breakfast gives you multiple healthy and good options; everything is at walking distance: downtown and main train station. Great hotel
There wasent soap in the room i took from sink to the Beth
A good way to enjoy Dortmund"
The Leonardo hotel is excellent value for money. The staff are friendly and helpful. Breakfast has great choices of hot and cold dishes and the food is replenished frequently. It is worth having a meal in the evening as the food was really good. The bar has a nice atmosphere and a great selection of drinks. I would happily recommend this hotel to anyone travelling to Dortmund.
Not an average hotel"
The hotel has a nice design interior. It looks fresh, well laid out. Room was a good size, well equipped and comfortable (despite the one weird self inflating pillow on the bed...but there's a 'normal' pillow also - so you are well covered!). Everything was very clean and well maintained. Staff friendly and breakfast we good. Located well fro the city centre - a short walk only. Would recommend and when we are close to Dortmund again would come back for another stay.
Amazing hotel experience in every way."
We had an amazing stay at Leonardo and we would really like to recommend the hotel. We are design and food interested and travel a lot. Leonardo offered an amazing service and experience i every step. Clean, nice design and a super professional service from everybody. We really wanted to stay another night but had to go home for work. Thanks!
Very nice rooms, good and friendly personnel, very nice treatments of dogs, very good breakfast. The temperature in the room was too high and could not go down easily.
Kids love it too. Very nice interiors.
Amazing service from check in to check out
Modern hotel, very clean and comfortable room, located close to city center and railway station. Breakfast buffet with wide variety of hot and cold food. Only a small minus was the clearly audible sound of ventilation in room, but this was possibly due to Covid-related prevention measures.
Very pleasant stay"
We flew in for a Borussia Dortmund match and were delighted to stay at the Leonardo. Everything was pleasant and made easy - great location, great breakfast, clean, efficient and excellent value for money. Thanks guys! Eugene, Dublin.
The location was excellent! Only 8 minutes walk from Dortmund hbf. Great place to stay if you are going to BVB Game
Good hotel and service in Dortmund"
There was all OK. The best breakfast with wide kinds of foods (muesli, yogurts, dried fruits, nuts, sausages, pancakes, bacon, sweets, coffee, tea, juices, salmon, cheeses, Hamon, eggs (fried, omelet and boiled), jams, fruits, beans, roaster vegetables.... There were clean in all territory in the hotel. The best Wi-Fi. The location is good. 5 minutes to the shopping street and ancient center, 5-7 minutes to the Main Central Railway Station. The service is beautiful.